Zebulince Privacy Policy

1.) Definitions 

      1. Words defined in the Terms and Conditions will have the same meaning in the privacy policy.

2.) Introduction

      1. “Our Platform” refers to the website, related mobi-sites, software applications and any other communication and delivery channels.
      2. “Direct Marketing” means any direct communication between Zebulince and you for the purpose of goods and service information, marketing goods or services, customer profile building and personal customer care;
      3. “Information” means any information, including personal information that you provide to Zebulince;
      4. "Personal Information" means any information by which you can be personally identified, and includes, without limitation, your name, surname, address, (mobile) telephone number, e-mail address, age, birth date, gender, profession, product data and details, product preference, product satisfaction, language;
      5. “we” or “us” or “Zebulince” means trading under Zebulince
      6. “website” means www.zebulince.co.za;
      7. “Social media” means any social media platform, including, but not limited to Facebook, Twitter, YouTube, Instagram, Linkedin and Pinterest.
      8. "You” or “user” means any person who accesses or uses the website.
      9. Your privacy and personal information is important to us. The privacy policy forms part of the website terms and sets forth the way Zebulince will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services, you may be required to provide your personal information. Zebulince reserves the right to amend the privacy policy from time to time. Zebulince will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.
      10. Zebulince will take all reasonable steps to use and disclose your personal information only in terms of this policy.
      11. If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Website or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use the Website.
      12. We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us or use our services, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.
      13. You warrant that the information you have provided is accurate, current, true and correct and that it does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
      14. Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your membership information in your account profile.

3.) Use of Personal Information

      1. When you access our Platform, whether or not you are a registered member, Zebulince processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:
        • log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
        • information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
        • the geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
        • other information about you from third parties, such as social media.
      2. We process the Personal Information we collect and receive to:
        • Identify you;
        • Verify your identity;
        • Create a user account for you;
        • Manage your experience
        • Communicate with you and/or
        • Enter into a contract with you.
      3. As a registered user, we also process your Personal Information in order to:
        • Fulfil our contractual obligations to you when you have ordered goods/services in order for us to deliver/render those goods/services and process returns
        • Provide you with information, products or services you request from us
        • Communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, experience, resolving complaints and quality control.
        • Notify you about changes to our Platforms, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and products
        • Send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information).
        • Get feedback from you which we need to develop our products and services and grow our business
        • Comply with any legal or regulatory obligations such as tax or financial laws
        • Undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.
      4. We do not sell your Personal Information to third parties for their marketing or any other purposes.
      5. We may provide or make your Personal Information available to:
        • Our employees, the staff of the companies in the Zebulince Group and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the ordering of goods/services or when delivering/rendering goods/services to you.
        • Law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
        • Third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
        • Our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.
        • Our suppliers or sellers in order for them to liaise directly with you regarding any goods/services you have purchased, for them to comply with their regulatory obligations or for any other purpose which may require their involvement.
        • The companies in the Rock Capital 360 Group (Envision Rethink (PTY) Ltd) in order for them to send you once-off opt-in direct marketing communications.

4.) Retention and Restriction of Records

      1. We keep your Personal Information for as long as:
        • We need it to provide our Platforms, products or services to you.
        • It is required or allowed by law and is in line with our internal retention policies.
        • It is necessary to uphold the contract between you and us.
        • You have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.
      2. We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.
      3. By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

5.) Cookies

      1. We might use cookies and other techniques such as web beacons when you visit our website. “Cookies” are small text files used by us to recognise repeat users, facilitate your ongoing access to and use of our website and allow us to track your usage behaviour and compile aggregate data that will allow us to improve the functionality of our website and content. “Web beacons” are small, clear picture files used to follow your movements on our website. For example, storing your preferred settings for the next time you visit.
      2. The information we collect from cookies enables us to:
        • Tailor our websites to your personal needs;
        • Remember the notifications that you have been shown so that you are not shown them again;
        • Help us find information once you have logged in;
        • Help us link your browsing information to you and your personal information, for example, when you choose to register for a service;
        • Make improvements and updates to our websites based on the way you want to use them; and
        • We generally do not use cookies to identify you personally.
      3. The type of information collected by cookies is not used to personally identify you.

6.) Direct Marketing – Opting Out

      1. You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.

7.) Security

      1. Zebulince takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards to secure all information under its control.

8.) Queries & Complaints

      1. If you have any queries or complaints concerning this privacy policy and its application, you may contact info@zebulince.com

9.) Other

      1. Push notifications
        • The app can receive notifications and use an unique and anonymous identifier (UID) provided by Apple (APNS) or Google (FCM) to receive the notification.
      2. Permissions
        • The app can use the CAMERA permission to scan QRCode (no data sent over the network).
        • The app can use the LOCATION permission to work with the maps.